Last Updated: 5/12/2025

Privacy Policy

1. Introduction
Welcome to bookmymaxi.com.au (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (the “Service”) to book taxi (“maxi cab”) services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

  • Personal Information: When you book a ride, we collect information such as your name, email address, phone number, and payment details.
  • Location Data: To provide our core service, we collect precise or approximate location data from your device when you use the app, including to pick you up, drop you off, and for safety purposes.
  • Booking Details: Information related to your trips, including pick-up/drop-off addresses, time, date, fare, and driver details.
  • Device & Usage Information: We automatically collect data like your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
  • Communications: Records of your communications with us, our customer support, or drivers.

3. How We Use Your Information
We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process your bookings and transactions.
  • Send you booking confirmations, updates, and receipts.
  • Communicate with you, including for customer support.
  • Ensure safety and security, including sharing necessary details (name, location) with your assigned driver.
  • Improve our Service and develop new features.
  • Comply with legal obligations.

4. Sharing Your Information
We may share your information with:

  • Drivers/Transport Providers: To fulfill your booking (your name, pickup location, and contact number).
  • Payment Processors: To securely process your payments.
  • Service Providers: Companies that assist us (e.g., cloud hosting, SMS, analytics).
  • Legal Authorities: If required by law, regulation, or in response to a valid legal request.
  • With Your Consent: For any other purpose disclosed by us when you provide the information.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no electronic transmission or storage is 100% secure.

6. Your Privacy Rights (Australia)
Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or out-of-date information.
  • Make a complaint about our handling of your information.
    To exercise these rights, contact us at info@bookmymaxi.com.au

7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

9. Contact Us
For questions about this Privacy Policy, contact us at:
 info@bookmymaxi.com.au
+61(0) 478 691 361